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Refunds & Returns Policy

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When we will refund an item

We will only offer a refund where an item is faulty, not as described or is generally not fit for purpose.  This policy applies to all products including those on sale at the time of purchase.

When we will not offer a refund


We will not offer any refunds to a customer where they:

  • knew an item was faulty when they bought it.

  • damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund).

  • no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it.

  • return an item outside of it's original packaging.

Online, mail and phone order sales

For any online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty.  Sales of this kind are known as ‘distance selling’.  We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told us.  Items must be returned in the condition the customer received them.  Certain items may be excluded from this returns policy.

For online, mail and phone purchases we will refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

Proof of purchase
We will ask the customer for proof that they bought an item from our shop. This could be a sales receipt or other evidence such as a bank statement or our packaging.

Items returned by someone other than the buyer

We will only accept returns from the person who bought the item.

 

If you would like to return something to us then in the first instance please email concessions28@outlook.com quoting  your order number, the nature of your problem and any supporting photos.

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